About Us

ElderStore Staff Picture 

UroAnswers™ is part of a family owned business which was started in the spring of 2001.  Our first store - ElderStore® was conceived because of the needs of the owner's parents and other elderly relatives.  We can relate and empathize with many of our customers as they go through the process of caring for their parents or other loved ones and wanting to provide anything that will be of help. 

The response we have received from our customers has been tremendous and heart warming.  Towards this end, we employ people who take pride in filling orders quickly and accurately.  At time mistakes do happen and when they do we try to correct the error quickly, politely and with our apologies. 

We endeavor to offer products that present a usage that delivers a bit of independence.  Anything that can aid someone to be able to "do it themselves" is what we attempting to achieve with our product selection.

UroAnswers came about because many of our urological products were needed by people who aren't elderly and sometimes felt uncomfortable purchasing from ElderStore.  Individuals of all ages are in need of the products offered at UroAnswers.

UroAnswers™  operates with the following ideals:

  • No Telephone or Voice Mail Menus - Talk to a real person each and every time you call.  Please call between 9:00 am and 5:00 pm Eastern Standard Time, Monday through Friday.  Se habla espanol? Parlons Francais? Call Lucia between 9am - 1pm EST M-F.

  • We ship our orders out as quickly as we possibly can,  within 1 to 24 hours generally.  If you order is received in the morning, it will go out that afternoon.  If an item is on backorder, you will be notified of the status.

  • We NEVER rent, sell, or give away any of your personal information including e-mail addresses.  In addition, any paperwork that just might have printed personal information will be shredded, not just thrown away.  We shred daily, the kind of shred that makes little tiny pieces, not just long skinny strips.

Company Name Fergus Affiliates, LLC dba UroAnswers™
Address 6820 Meadowridge Court, A-9
Alpharetta, Georgia 30005
United States
Phone (770) 844-2104
Toll-Free Phone 1-888-833-8875
Fax (770) 844-2153
URL http://www.uroanswers.com
Email customerservice@uroanswers.com
Yes, you can speak with a REAL person during Business Hours Monday - Friday
9:00AM - 5:00PM  Eastern Standard Time.
An answering service is available after hours to take your messages and a REAL PERSON will call you back.
Secure Online Shopping & Encryption

ElderSTore Staff
Lucia is our lead Order Fulfillment Person. She makes sure your order goes out as ordered.


 

 

UroAnswers™ only accepts orders from browsers which communicate through Secure Socket Layer (SSL) encryption technology. 

SSL technology provides a secure environment for up to 128-bit key length encryption when transmitting your information.  All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption.  They are only decrypted after they reach our computer.  They are not held in clear text on any web site.

UroAnswers™ Customer Service

If you want to make a purchase but prefer to give your credit card information to a representative over the phone, call our toll-free number:

       888- 833-8875 during normal business hours

(9:00 am - 5:00 pm EST)

Large Quantity Discounts


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Many of our products are available for large volume discounts.  We supply items to residential facilities, home health care agencies, auxiliaries and other organizations. 

Please call our toll-free number 1-(888) 833-8875 or e-mail us at Large Order Quotations to inquire for large quantity discounts.

Inventors? or

distributors of new products?


If you have a product that you think would be beneficial to our customers, product information including pictures (or preferably a sample) and all details such as pricing etc. to: 

UroAnswers™
6820 Meadowridge Court, Suite A-9
Alpharetta, GA  30005


Shipping & Handling


 

Most UroAnswers™ orders are shipped within 12 to 48 hours unless placed on a weekend or too late on Friday to be shipped that day.  During the order process you will have an opportunity to select the shipping method with regard to delivery times. 

Please be reassured - all shipping boxes and packages from UroAnswers will be packaged discreetly with a return address of Fergus (global name) not UroAnswers™

 

ElderStore Staff

Bonnie the Scotty is ElderStore's finest security officer and best friend.  She enjoys greeting everyone who comes to the Showroom with a wag of her tail.

UroAnswers™ Payment Options & Ordering Methods
 

Prices All prices are quoted in U.S. dollars.
Payment Methods Check
Money Order
Cashiers Check
Credit Card - via telephone
Purchase Order/Invoice for qualifying organizations (please call to enquire or to set up an account)

Credit Cards Accepted via telephone only

American Express
Discover
MasterCard
Visa
Ordering Methods On-line
Fax
Phone
Mail
The website ordering process will allow you to select other ordering methods besides "on-line":  complete the order form and your shipping and taxes (if applicable) will be calculated but don't submit.  You will then be able to print your order form and fax or mail it to us without sending credit card information over the internet.  You may send a check or money order as well. 

Companies and organizations which have an account set up will be able to order online via a purchase order. 

Return Policy & Instructions

 

 

 

 

 

Return Policy  
If your UroAnswers purchase fails to meet your expectations, most items, if returned within 30 days of delivery, will be eligible for a full and prompt refund of the merchandise purchase price.   Click on Home > click Customer Service Tab at top of page > click Return Requests on left menu.  Or, if unable to complete on line, call 1 (888) 833-8875 for a Return Merchandise Authorization number. 

Due to the hygienic nature of the good and products sold on UroAnswers.com, those products which have been used are not returnable.  Unused and unopened products are of course, returnable.

Please include your packing slip marked with the RMA number for proper credit.

Some items, due to hygienic reasons are not returnable, or returnable only if unopened such as eating utensils, or incontinent products. 

All items must be returned undamaged in their original undamaged product packaging materials.  Original shipping costs will not be refunded.  You will be issued a credit through the charge card used to purchase the product or in some instances you will be issued a check for the amount of the purchase price.  Clearance and sale items are not returnable.

Sales Tax
 

All orders being shipped to the State of Georgia will be charged a 7% sales tax which will be added to your order.