Shipping + Returns


Most UroAnswers™ orders are shipped within 12 to 48 hours unless placed on a weekend or too late on Friday to be shipped that day.  During the order process you will have an opportunity to select the shipping method with regard to delivery times. 

Please be reassured - all shipping boxes and packages from UroAnswers will be packaged discreetly with a return address of Fergus (global name) not UroAnswers™

Return Policy  
If your UroAnswers™ purchase fails to meet your expectations, most items, if returned within 30 days of delivery, will be eligible for a full and prompt refund of the merchandise purchase price.   Email Us at or call 1 (888) 833-8875 for a Return Merchandise Authorization number. 

Due to the hygienic nature of the good and products sold on, those products which have been used are not returnable.  Unused and unopened products are of course, returnable.

Please include your packing slip marked with the RMA number for proper credit.

Some items, due to hygienic reasons are not returnable, or returnable only if unopened such as eating utensils, or incontinent products. 

All items must be returned undamaged in their original undamaged product packaging materials.  Original shipping costs will not be refunded.  You will be issued a credit through the charge card used to purchase the product or in some instances you will be issued a check for the amount of the purchase price.  Clearance and sale items are not returnable.